Exchange/Return Policy


We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a refund.

Return Policies:

You can apply for an exchange or a refund of your items if:

  • Item not as per described.
  • Item is different from the images of item, displayed on our store.
  • Item is defected.
  • Item must be unused.
  • Item must be in original condition.
  • Return policy is not existing on “Sale” items.

Return Procedure:

Please contact our customer support by email, telephone or WhatsApp during our office hours. Our agents are available from 9am – 6pm to answer your queries. A member of our support team will give you instructions on how to proceed, based on your specific needs.

  • Notify us of the request to refund or exchange within 7 working days from the time of item purchasing.
  • All items must be returned to us via courier.
  • For refund or exchange item, customers will pay the courier charges to deliver their items to us.

Payment Methods:

We issue refunds for following payment methods:

  • Western Union
  • Bank Transfer
  • Easy Paisa
  • UBL Omni
  • Jazz Cash

Important when Ordering:
Our experience has shown us that different factories produce items of different sizes. Before order any item, make sure that the size of your desired item is as per of your required size. Normally, there is no any issue to buy outfits and fashion accessories because they are made by standard size. But for lingerie and undergarments, must check the size of the item which you are going to order. Moreover, every item has displayed with its complete description and info about size, type etc. So, you can easily decide that which item is perfect according to your body size and shape.
We will not be held responsible if you order the incorrect size. If the items you receive do not fit, you will need to return them to us in order to receive a new pair.
We want to make online shopping easy. We hope that having clear and detailed return policy and procedures will help you feel better about your shopping experience with us.